FAQ

Our furniture is crafted by skilled artisans with a passion for quality. Each piece is handmade, ensuring attention to detail and a unique touch that sets it apart from mass-produced items.

Every piece of furniture that we make is made by hand. We choose only the absolute best materials for our products. That is the way we have done it since 1945. When the rest of the world reduced the quality of their products to compete with the imports, we doubled down on quality. We believe that your furniture should last forever and if you buy Swaim, it will.

Yes, you can customize your fabric choice. Size changes and Finish changes are not accepted at this time.

Swaim uses high-quality, sustainably sourced materials. Our wood comes from responsibly managed forests, and we are committed to creating furniture that is not only beautiful but also environmentally friendly.

We reference the CARE INSTRUCTIONS located on this website. Generally, regular dusting and occasional polishing are recommended. Only products that are approved for furniture and fabric cleaning should be used. Use of non-approved furniture cleaners may result in damage to finishes or fabrics. Avoid exposure to direct sunlight and extreme temperatures to preserve the beauty of your furniture.

Swaim accepts all major credit cards and PayPal. Your credit card will be charged when your order is placed. Applicable sales tax and shipping fees will be charged on all orders when applicable. No orders will be processed without payment.

Delivery times vary based on the complexity of the piece, current order volume and location the piece is being delivered. We strive to provide accurate delivery estimates during the ordering process, and our team will keep you informed of any delays. Normal shipment time is 4-6 weeks from date of purchase. Delivery time may be affected by your location, time of year or unforeseen circumstances, such as, weather conditions.

At this time we do not offer shipments outside the continental United States.

No, Swaim’s products are bench made and completely produced in our factory. There is no assembly required. Some of the bases on our pieces may be removable, but they will arrive to you already on the piece. Due to shipping complexity, beds will be shipped in need of assembly.

Unfortunately, each piece we make is made specifically for you to your exact specifications, we cannot accept returns. It is the responsibility of the customer to order furniture in the correct size by first measuring all doorways, corridors, stairways, and elevator cabins. Swaim Studios does not accept responsibility for custom furniture that does not fit into your home and deliveries cannot be refused on these grounds. If delivery is refused, Swaim Studios assumes no responsibility financial or otherwise and makes no guarantees about outcome.

Yes, once your order is shipped, you will be sent a tracking number and instructions on how to track your order.

Swaim stands behind all of our products. Should you have a warranty issue, please see Swaim Studios Warranty.

You can reach our customer support team through the contact information provided on our website. Whether you have questions about an order, need assistance with customization, or have general inquiries, we're here to help.

As noted in our order agreement, it is the responsibility of the customer to order furniture the correct size. If you have any questions, please refer to Swaim’s measuring guide before ordering products. Swaim Studios does not accept any responsibility for furniture that is ordered and does not fit into your home. Deliveries cannot be refused on these grounds. If the delivery is refused on these grounds, Swaim Studios assumes no responsibility financially or otherwise and makes no guarantees about the outcome.

All of our furniture is made right here in High Point, North Carolina. We are very proud that we have kept all the jobs here, our furniture artisans earn a real living wage and that our company helps support the local community. We could certainly reduce our cost by having our product built elsewhere by a third party, but if it is going to have our name on it, it needs to be made by us.

Swaim has been making quality furniture since 1945. Our average employee has been at Swaim more than 20 years. We have continued our commitment to quality in every piece of Swaim that is built. WE DID NOT CHANGE ANYTHING TO OUR PRODUCT TO SELL ON-LINE. Each piece is built using the same commitment to excellence we have stood by for 80 years. In addition to our commitment to our product, each piece goes through various states of 30 point Quality Control inspection before it leaves our factory. We also photograph every piece before it is put in a box.

While many covers may be safe to wash in a machine, we recommend that you do not depart from the manufacturer's cleaning instructions. Since it is impossible to understand how aggressive each machine can be we cannot support washing covers in a machine.

Unfortunately, wood samples cannot be ordered at this time.

Yes, Swaim Studios charges sales tax as required by state laws, and according to each state's tax requirements. For my information please see TRADE PROGRAM.

Swaim Studios does not offer a COM program at this time.

We would prefer to ship all your pieces together at one time, but if you do not want this, just let us know and we will ship it as it is ready.

While transit damage may sometimes occur, proper documentation is critical in helping us file a damage claim on your behalf. 1. Verify carton quantity and inspect all cartons and product for damage. 2. Sign for only the items that you receive. 3. NOTATE any damage to the box or packaging materials listed on the Bill of Lading. Do not simply sign a clean Bill of Lading if damage is visible or suspected. Damage must be noted on the Bill of Lading. If the Bill of Lading is left “clean”, the carrier is relieved of any further responsibility. 4. Do not refuse merchandise damaged in transit. 5. Photograph the damaged furniture, carton, and all packaging materials. 6. Contact Swaim’s Customer Care depart to file a claim.

Swaim reserves the right at our sole discretion to repair or replace your furniture, send it to a third party location for inspection and or repair. Swaim reserves the right at our sole discretion to ship the customer parts for minor repairs that can be completed by the customer.

We cannot move or remove any existing furniture. Please make sure that the area the new product is going is clear of obstacles.

We have provided this checklist to help remind you of the important steps in the ordering process.